Chat + Ticket Routing
Meridian Support Automation
An AI-first support layer that deflects tier-1 tickets and routes the rest to the right human, fast.
Client
Meridian SaaS
Year
2024
Category
Automation
2,400
Hours Saved / Mo
415%
ROI
+22 pt
CSAT Lift
The Challenge
Support was drowning in tickets and CSAT had slipped below 80 for three straight quarters.
Our Solution
We combined a knowledge-base RAG agent, sentiment-aware routing, and Slack escalations into their existing Zendesk pipeline.
Stack
LangChainPineconeZendesk APIn8n
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